To make sure we can get the job done well, we use software solutions to automate some services or processes. We use Google Analytics to monitor and report on the use of our website. We use Kajabi to host our website, sell products and provide access to online resources including Thrive Online. We also use Kajabi to mailing lists.
We like privacy, and we especially like privacy policies that don't require lawyers to comprehend. This one was updated on May 25, 2018.
Who we are and our core purposes
This privacy statement is about the practices of Thriving Talent Sarl, and respects the privacy concerns of the users of its website, www.thrivingtalent.solutions and the services provided. We are the data controller, which means that we determine the purposes for, and ways in which, we collect and use personal information. We also use third party data processors, and share your information with other data controllers. More about this below.
We have two core purposes for collecting and processing your personal information:
- Create a simple, transparent experience for Thrive Online users to make it easy to find, sign up, and use our e-learning programmes
- Provide access to our newsletter, special offers and other marketing materials you have indicated an interest to receive
We measure all our privacy practices against these purposes. If we find that we’re collecting or processing more personal information than required to meet these purposes, we’ll stop doing so.
The personal information we collect about you
We collect information from you directly when you sign up for our newsletter, request access to the Thrive Online demo, or opt into free resources on our website. We may also generate information about you when we’re delivering services, for example when we build customer profiles to enable more effective communication. In all cases, we’ll only ever collect or generate the minimum amount of personal information necessary to meet our purposes.
We collect the following information about you:
- full name
- phone number
- email address
- company name
- size of company
- job title
- IP address
- cookies (see below)
- payment information, including credit card details. We do not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user
- emails or other correspondence relating to the services you receive from us
- internal notes about the services you receive from us
- certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience
We use the following cookies on the Site:
|_kjb_session||Kajabi session cookie||Tracks your active admin session so you don't need to re-login|
|kjba||Kajabi affiliate token||Tracks which affiliate has referred an offer purchase|
|_abv||Admin bar hidden||Tracks whether the user wishes their admin previewing bar to be hidden|
How we use your personal information
To meet our core purposes – making it easy to provide access to our products, news and marketing materials – we need to use your personal information to:
- identify you
- manage and deliver any products or services you request from us
- personalise your experience, for example, by ensuring that you are invoiced in the right currency
- contact you if required for the purposes of managing your account
- keep your account secure
- investigate and resolve any queries or concerns you raise with us
- detect and prevent fraudulent activity
- continuously improve our products and services
- comply with our legal and regulatory obligations and any lawful requests from government agencies or regulators
Who we share your personal information with
To do the things we’ve set out above, we may need to share your information with trusted third parties.
Sharing to deliver services and manage our business
As part of our delivery of products and services you have requested, or in order to meet our legitimate business interests, we may share your personal information with:
- our trusted information service providers (which may be located overseas)
- government agencies, regulators, or law enforcement agencies, where required or permitted by law
Where we store your personal information and how we keep it safe
Storage and location
We’re a global company, and we use third party service providers to store our data and provide us with services.
We recognise that we’re accountable for your personal information wherever it is in the world. Where we can, we will send personal information only to countries that have adequate privacy laws in place (such as the EU). However, where we cannot do this, we take reasonable steps to ensure that any third party service providers we use can meet our privacy and security expectations.
We retain personal information only for as long as we have a lawful purpose to use it.
Wherever your personal information is stored, we take reasonable steps to ensure that it is protected against unauthorised access, modification, use, or disclosure. We take our information security obligations very seriously, and have a security action plan in place to make sure our data protection policies, processes, and controls are continuously improved.
Links to External Sites
Exercising your privacy rights
You have some important privacy rights and we’re committed to making sure you can exercise them easily. This is part of our focus on being ethical, simple, and good to your data. To exercise any of the rights set out below, or to make a complaint, or ask a question about your information, please contact us by:
- using our web contact form
- emailing us at [email protected]
- or writing to us at Thriving Talent, Chemin de la Ferme 2, BP 738, St Cergue, CH-1264, Switzerland
We may need to verify your identity or authority before responding to your request. Once we’ve verified who you are, we’ll try and respond to your request or query as soon possible, and no later than 20 working days (one calendar month) after we receive it.
Getting a copy of your info
You have the right to request a copy of your personal information. We’ll be as open as we can with you, but sometimes we may need to withhold personal information, for example, where the information is legally privileged, commercially sensitive, or includes personal information about other people. If we need to withhold information, we’ll tell you why.
Correcting or deleting your info
If you think any of the personal information we hold about you is wrong, you can ask us to correct it. Where we’ve retained your personal information for purposes that are not directly related to the performance of a contract or to our legitimate interests, you can ask us to delete it.
If we can’t correct or delete your information (for example, where we don’t agree that it’s wrong, or we need the information for a lawful purpose), we’ll tell you why. You can ask us to attach your correction request to the information as a statement of correction.
Managing how we use your information
Where we’re processing your personal information on the basis of consent, you can revoke your consent at any time. Where we’re processing your personal information on the basis of our legitimate interests (such as improving our products and services), including automated processing, you can object to this. If you believe we’re using your personal information in ways that are unlawful, or if we’re continuing to use information that you think is inaccurate, you can ask us to restrict this processing.
Making a complaint
If you have any concerns about the way we’ve collected or processed your personal information, let us know. You might simply want to understand why we’ve used or shared your information in a certain way. We want you to tell us about your concerns so we can resolve them for you and also learn from them.
If we can’t resolve your concerns, you can also make a complaint to your local data protection authority.
If you wish to complain about actions we have taken in another country in which we operate, then you will need to contact your local data protection authority. You can ask us for help to determine which authority is the right one to contact.